Refund policy
30-Day Return Window
You have 30 days from the date of delivery to request a return.
To be eligible:
- The item must be unused, clean, and in its original packaging
- All components and accessories must be included
How to Start a Return
To initiate a return, contact us at info@purrlivingstore.com with:
- Your order number
- The reason for your return
Once approved, you will receive return instructions.
Return Address:
PurrLiving Returns
2139 N University Dr #2303
Coral Springs, FL 33071
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Returns sent without prior approval will not be accepted.
Return Shipping & Fees
Change of Mind Returns
If you’re returning an item because it’s no longer needed or your cat didn’t use it:
- Return shipping is the responsibility of the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours at info@purrlivingstore.com with photos of the product and packaging.
We will provide a prepaid return label and arrange a replacement or full refund.
Exchanges
We do not offer direct exchanges.
To receive a different item, please:
- Return your original order
- Place a new order after approval
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds are issued to the original payment method
- Processing time: up to 10 business days
Please note that your bank or card provider may require additional time to post the refund.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Used litter-related items (e.g., liners, filters, mats)
- Opened hygiene consumables
- Final sale items
- Gift cards
CONTACT US For any return questions, reach out to our team:
Email: info@purrlivingstore.com
Phone: (754) 300-6161
Support Hours: Monday–Friday, 9 AM – 5 PM EST